đź”’ Legal Document

Privacy Policy

Your privacy matters to us. This policy explains exactly what data we collect, why we collect it, how we use it, and the rights you have over your personal information.

âś“ Last Updated: May 25, 2026

Summary: Nexora Digital collects only the data we need to deliver our services and improve your experience. We never sell your personal data. We protect it with industry-standard security measures, and you have full rights to access, correct, or delete your information at any time.

Section 01

Introduction

Nexora Digital (“Nexora Digital,” “we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services. This policy applies to all information collected through our website, email communications, service engagements, and any related services, sales, marketing, or events.

Scope: This Privacy Policy applies to Nexora Digital’s website, digital services, and all client communications. It does not apply to third-party websites or services that may be linked from our site — those are governed by their own privacy policies.

Section 02

Information We Collect

We collect information you provide directly to us, information collected automatically when you use our website, and in some cases, information from third-party sources.

Information You Provide Directly

  • Name, email address, phone number, and company name when submitting enquiries or contact forms
  • Billing information including name, address, and payment details when purchasing our services
  • Business goals, project briefs, and any materials you share during onboarding
  • Login credentials if you access any client portal or dashboard we provide
  • Communications including emails, messages, and feedback you send us

Information Collected Automatically

  • IP address, browser type, operating system, and device information
  • Pages visited, time spent on pages, links clicked, and referring URLs
  • Cookie data and similar tracking technologies (see our Cookie Policy)
  • Location data derived from your IP address (country/city level only)
Section 03

How We Use Your Information

We use the information we collect for the following purposes:

  • Delivering our services and managing your project — using your name, email, and project details 
  • Processing payments and sending invoices — using your billing information and email
  • Communicating about your account or project — using your email and phone
  • Sending service updates and proposals — using your email and name
  • Improving our website and services — using analytics and usage data
  • Marketing communications — using your email and name
  • Legal compliance and fraud prevention — using all relevant data

Marketing: We will only send you marketing communications if you have explicitly opted in. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.

Section 04

How We Share Your Information

We do not sell, trade, or rent your personal information to any third party. We may share your information only in the following limited circumstances:

Project Timelines

We work with trusted third-party providers who assist us in operating our business. These include payment processors, cloud hosting providers, email service platforms, and analytics tools. All providers are contractually required to keep your data confidential and use it only to perform services on our behalf.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before your data becomes subject to a different privacy policy.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities, such as a court order or government agency request.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when we feature your business as a case study or client success story.

Section 05

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website, analyse traffic patterns, and understand how visitors interact with our content.

Types of Cookies We Use

  • Essential cookies— Required for the website to function properly. These cannot be disabled.
  • Analytics cookies— Help us understand how visitors use our site (e.g. Google Analytics). These are anonymised where possible.
  • Preference cookies— Remember your settings and choices to improve your experience on return visits.
  • Marketing cookies— Used to deliver relevant content and track the effectiveness of our campaigns. Only set with your consent.
Section 06

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

  • Client project data is retained for 5 years after project completion for legal and accounting purposes
  • Enquiry and contact form data is retained for 2 years if no project commences
  • Marketing consent records are retained until you withdraw consent plus 1 year
  • Website analytics data is retained for 26 months in line with Google Analytics defaults
  • Payment records are retained for 7 years as required by financial regulations

When your data is no longer required, we securely delete or anonymise it so it can no longer be associated with you.

Section 07

Data Security

We implement industry-standard technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

  • SSL/TLS encryption for all data transmitted to and from our website
  • Encrypted storage for all sensitive client and billing data
  • Access controls ensuring only authorised team members can access client data
  • Regular security audits and vulnerability assessments
  • Secure, reputable third-party payment processors — we never store full card details

Important: While we take every reasonable precaution to protect your data, no method of internet transmission or electronic storage is 100% secure. In the unlikely event of a data breach that affects your rights, we will notify you promptly in accordance with applicable law.

Section 08

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information. We honour these rights for all users regardless of jurisdiction.

To exercise any of these rights, please contact us. We will respond to all requests within 30 days. We may need to verify your identity before processing your request.

Section 09

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately  and we will take steps to delete that information promptly.

Section 10

International Data Transfers

Nexora Digital is based in the North Macedonia. If you are accessing our services from outside the North Macedonia, please be aware that your information may be transferred to, stored, and processed in the North Macedonia where our servers are located and our central database is operated.

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, we ensure that any transfer of your personal data is subject to appropriate safeguards, including Standard Contractual Clauses approved by the relevant authorities.

Section 11

Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices.

We encourage you to read the privacy policy of every website you visit. Our Privacy Policy applies only to our website and services.

Section 12

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this page.

For material changes, we will provide a more prominent notice, which may include sending an email notification to active clients. We encourage you to review this policy periodically to stay informed about how we protect your information.

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